Privacy Policy
Privacy Policy for Hsquare Living
# Company Registration
Legal name: Hsquare Living Pvt. Ltd.
CIN: U55102MH2023PTC405564
Registered & Corporate Office: 16th Floor, Plot, 2, Office No 1605, Kamdhenu Commerz, Kharghar, Navi Mumbai, Maharashtra 410210
Telephone number: +91 7700998805 / 7700998804
Email: support@hsquareliving.com
# Collection of Information
We collect your personal information relating to your identity and demographics when you use our platform, services, or otherwise interact with us. This includes information provided to us during sign-up/registering or using our platform such as:
- Name
- Date of birth
- Address
- Telephone/mobile number
- Email ID
- Occupation
- Proof of identity or address
We may also request:
- PAN
- GST number
- Government-issued ID cards/number
- Know-You-Customer (KYC) details
We also collect information related to your transactions on our platform and third-party platforms. When setting up an account or transacting with us, we may seek additional information such as:
- Billing address
- Credit/debit card number and expiration date
If you send us personal correspondence, we may collect such information into a file specific to you.
# Use of Information
We use personal information to provide the services you request, for the safety of our guests and staff, and to understand who we are accommodating at our properties. This includes:
- Communicating with you regarding your account and reservations
- Enhancing customer experience
- Resolving disputes
- Troubleshooting problems
- Promoting a safe service
- Collecting money
- Informing you about offers, products, services, and updates
- Customizing your experience
- Detecting and protecting against fraud and other criminal activity
- Conducting marketing research, analysis, and surveys
We ask for your permission to access your text messages (SMS), instant messages, contacts, camera, photo gallery, location, and device information to enhance your experience on our platform.
# Reservation Data
To confirm a reservation, we require:
- Your name
- Telephone or mobile number
- Gender
- Nationality
- Date of birth
- Identification data (e.g., passport, driving license)
- Credit card details
- Date of arrival and departure
- Email address
Upon arrival, we will require the same information from your fellow travelers. Please ensure they are aware of this to ensure a quick and efficient check-in. OTP Verification: The information collected will be shared with the respective hotel only upon your arrival and after you provide an OTP sent to you.
# Credit Card Data
To guarantee reservations, we require:
- Full 16-digit debit/credit card number
- Name on the card
- Card type (VISA, Mastercard, Maestro)
- Three-digit security code
- Expiry date:
Your debit/credit card details are only used to secure your booking and will only be debited if you do not follow our cancellation procedure.
# Guest Personal Data
We respect guest privacy and will not sell or disclose guests’ personal information to any other person, business, or third party unless in the case of an emergency or as part of our duty of care.
# Keeping Our Information Up To Date
It is your duty to inform us if any of your personal information needs to be updated. We may contact you if we suspect we hold false information about you.
# How We Use Cookies
We use cookies to enhance your experience on our website. Cookies are small text files that are downloaded on your computer or mobile device when you first visit our website.
Cookies may perform the following functions:
- Essential: Temporary cookies that remain until you leave our website.
- Performance: Cookies that improve performance and assist in navigation.
We use Google Analytics to monitor our website traffic. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here, and what you click on. This data is not tied to personally identifiable information.
# Website Security
We have various security procedures, including firewalls, to block unauthorized traffic to our website.
# Third Party Websites
Our website may contains links to other websites. Hsquare Living is not responsible for the privacy practices or content of those linked websites.
# Photography and Film
No permission is needed to take photos or film at our properties. However, please seek permission from other guests if photographing or filming them. We may commission crews to film or take photographs at our properties for promotional purposes. If you do not wish to be filmed or photographed, please voluntarily leave the filming or photography area.
# Disclosing Your Information to Third Parties
We will not disclose any personal information without your permission unless legally obliged to do so.
# Consent
By visiting our platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. You have the option to withdraw your consent by writing to us at the contact information provided below.
# Opt Out
You can opt-out of receiving non-essential communications from us. Please unsubscribe by clicking the unsubscribe link or writing to us at contact@hsquareliving.com.
# Data Retention
We retain your personal information for as long as necessary for the purpose for which it was collected or as required under any applicable law.
# Your Rights
You have the right to access, correct, and update your personal information. You may also delete certain non-mandatory information by logging into our website. To withdraw your consent, write to us at the contact information provided below.
# External Links
Our platform may link to other websites. Hsquare Living is not responsible for the privacy practices or content of those linked websites.
# Changes to Our Privacy Policy
We may change our Privacy Policy at any time. Continued use of our platform signifies that you agree to any such changes. For support in a foreign language, please contact us at support@hsquareliving.com.